Privacy Policy

BBC Storage Privacy Policy
6 Oct 2026

Introduction

BBC Storage Pty Ltd ("BBC Storage", "we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, hold, use and disclose your personal information when you use our website, visit our storage facility, or engage us for storage services.
By using our website or our services, you agree to the collection and use of your information in accordance with this policy. We do not sell your personal information, and we only use and disclose it for the purposes set out below or as otherwise required or permitted by law.

What personal information we collect
We may collect the following kinds of personal information:
 

• Contact details: name, residential and postal address, email address, phone number

• Identification information: driver's licence or other photo ID details and date of birth, where required to verify identity for a storage agreement

• Billing and payment information: billing address and payment details, processed by our payment provider

• Vehicle details: registration/number plate, and the make, model and description of the boat, bike, caravan or other property stored with us

• Storage agreement details: storage term, drop-off and collection arrangements, and emergency contact

• Website usage information: IP address, browser type and pages visited, collected through cookies and analytics tools

• CCTV footage: images captured by security cameras at our facility

• Correspondence: records of calls, emails and other communications with us
   

We only collect personal information that is reasonably necessary for our business functions and activities.
How we collect personal information.
We collect personal information directly from you when you enquire about or book storage for your boat, bike or caravan, complete a form on our website, sign a storage agreement, make a payment, drop off or collect your property at our facility, or contact us by phone, email or in person. We may also collect information automatically through cookies and similar technologies when you browse our website, and through CCTV cameras operating at our facility.

Where practicable, we collect personal information directly from you. If we collect information about you from a third party (such as a payment processor), we take reasonable steps to ensure you are made aware of that collection.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• Assessing and processing storage enquiries and bookings for boats, bikes and caravans

• Preparing and administering storage agreements and verifying your identity

• Processing payments and managing billing, invoicing and debt recovery

• Providing customer service and responding to enquiries

• Managing access to and security of our facility

• Complying with our legal and regulatory obligations

• Sending you marketing communications about our services, where you have consented
   

We will not use or disclose your personal information for any other purpose without your consent, unless permitted or required by law.

CCTV and security surveillance

Our facility is monitored by CCTV cameras for the safety and security of our customers, staff, visitors and stored property, and to help prevent and investigate theft, damage or unlawful activity. Boats, bikes, caravans and other property are moved in and out of the storage area exclusively by our staff; customers do not have direct access to the storage area. CCTV footage is recorded in common areas, driveways, entry points and the storage area itself.
Footage is stored securely, with access restricted to authorised personnel, and is retained only for as long as reasonably necessary (typically up to 30 days, unless needed longer to investigate an incident or as required by law). Footage may be provided to police or other authorities where required or permitted by law.

Online payments

Where you make a payment through our website or by card, your payment is processed by a third-party payment processor. We do not store your full card or bank account details on our systems. Our payment processor collects and handles your payment information in accordance with its own privacy policy and applicable security standards, such as PCI DSS. We encourage you to review your payment processor's privacy policy for details of how it handles your information.

Cookies and website analytics.

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. We may use analytics tools, such as Google Analytics, to collect aggregated, non-identifying information about website traffic and usage patterns.
You can control or disable cookies through your browser settings; however, some parts of our website may not function properly if cookies are disabled. We do not use cookies to collect sensitive personal information.

Marketing communications
With your consent, we may send you email or SMS communications about our storage services, promotions and updates. You can opt out at any time by using the unsubscribe link in our emails, replying "STOP" to our SMS messages, or contacting us using the details below.
Opting out of marketing communications will not affect our ability to send you service-related communications, such as invoices or notices about your storage agreement.

Disclosure of personal information

We do not sell, rent or trade your personal information to any third party. We may disclose your personal information to:

• Our payment processors, to process transactions

• Our IT service providers, for website hosting and data storage

• Our professional advisers, such as accountants or lawyers, where necessary for our business

• Law enforcement or government agencies, where required or authorised by law

• Debt collection agencies, if your account becomes overdue
   

Any third party we disclose information to is required to handle it in accordance with applicable privacy laws. We do not disclose personal information to overseas recipients except where necessary for the purposes above and only where appropriate safeguards are in place.

Storage, security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure physical storage of paper records, password protection and restricted access to electronic records, and secure payment processing through PCI-compliant providers.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements, after which it is securely destroyed or de-identified.

Access, correction and your rights

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below.
We will respond to your request within a reasonable timeframe, and there is generally no charge for requesting access. In some circumstances we may need to verify your identity before providing access, or may be unable to provide access where permitted or required by law.

Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please
contact us:
BBC Storage Pty Ltd 30 Brinkley Road, Murray Bridge, South Australia
Email: info@bbcstorage.com.au
Phone: 0435 933 995
This policy was last updated on 6 October 2026.